Refund policy

Return Policy – No Returns / All Sales Final

All sales are final. We do not accept returns, exchanges, or refunds for any products once an order has been placed and delivered.

Please ensure that you carefully review your order, product details, and quantities before completing your purchase.

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Damages and Issues

Please inspect your order upon reception and contact us immediately at info@madmatcha.my if your item is defective, damaged, or if you receive the wrong item.

We may request photos and additional information to assess the issue. Where appropriate, we will provide a replacement or another suitable resolution at our discretion. This does not constitute a general right of return.

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Non-Returnable Items

As all sales are final, we do not accept returns on any items, including but not limited to:

• Perishable goods

• Custom or personalized products

• Personal care items

• Sale items and gift cards

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Refunds

Since all sales are final, refunds are not provided except in limited cases where we are unable to fulfill your order or where required by applicable law.

If you have any questions about your order, you can always contact us at info@madmatcha.my.